Effective date: January 1, 2019
In this statement, you will find information on:
- What personal information Terlato collects from your use of our websites and your direct interactions with us
- What personal information is collected from third parties
- How personal information is used
- With whom Terlato shares your personal information
- What choices are available to you regarding the collection, use, and distribution of your personal information
- How your personal information is secured
- How you can contact us with any questions or concerns
This statement occasionally refers to “personal information”. Personal information is any information that is associated with or can be associated with an identifiable individual. Depending on your place of residence, you may have certain rights in personal information that relates to you. Those rights are described below.
Terlato collects personal information from its customers, visitors to its websites or to one of our wineries, its vendors and suppliers, and its employees and contractors. We also gather information you submit to us if you are applying for a job with one of our companies. This privacy statement covers information collected on customers, website or winery visitors, and job applicants. If you are a vendor, supplier, or an employee or contractor, how we handle your personal information is set out in our agreement with you or our employee policies.
Information we collect from you and how we use it
We collect information from you directly when you provide it to us in the course of a transaction between you and Terlato or when you otherwise volunteer information to us. This includes purchasing products online, purchasing products in person, scheduling tours of our winery, or visiting us. The information we collect this way includes:
- Your name
- Your age and date of birth
- Your shipping and billing addresses
- Addresses and information you provide us relating to gifts, including birthdays and other pertinent information supplied by you
- Your email address or telephone number
- Your payment information
- Your driver’s license and any information found on your driver’s license (including your driver’s license number, physical characteristics, and gender)
- Items in your shopping cart
- Notes or gift messages you add to your order
- Your account information, if you choose to create an account
- Other information provided in online forms
- Dates of any visits to one of our wineries
- Tasting preferences
- Your order or purchase history
- Loyalty points
- Social media profile and related information when you interact with us on an outside social media website.
We use this information to process your transaction, to confirm that you are of legal drinking age, send you promotional messages about products or services we think you might like, improve our website, product offerings and services, facilitate your visit to our wineries, understand your preferences, and to improve our overall relationship with you. We may use this information, also, for other legitimate business purposes, including maintaining records on your transaction for tax and compliance purposes, or, keeping records of potentially qualified job applicants.
We will not send you promotional messages without your prior consent. If you no longer wish to receive promotional messages, you may unsubscribe at any time by clicking the “unsubscribe” link in promotional emails sent to you or by contacting us using the information provided below.
We ask you to provide contact information for a gift recipient so that we can fulfill your gift order. We do not share or sell this information about gift recipients, however we may send them offers for the Service. Gift Card and Gift Message options allow you to send a personal greeting with your gift order. We make no use of the information contained in these greetings except to complete your order as you have requested.
Information collected from third parties
When you visit our websites, we automatically collect some information about you, including your IP address, browser type, and device used to access our websites. We may receive additional information about you from Google Analytics that can be associated with your IP address, including the pages you visited, how you reached our websites, and demographic information. We use this information to help us better understand how people are accessing our website and to improve our website. You may prevent Google Analytics from recognizing you on our websites by deleting or disabling cookies from our websites. If you do not want your information to be shared by Google Analytics, you may install the Google Analytics opt-out browser add-on. For more information, see the Google Analytics opt-out webpage.
When you interact with us on social media websites, such as Facebook and Instagram, we may collect information relating to your interactions with us (such as items you have “liked”) and profile information you have chosen to make public. If you wish to restrict access to your social media profiles, you may change your settings on the social media provider’s website.
How we share your personal information
We may provide your personal information to third-party service providers that perform business tasks on our behalf, including email marketing providers, payment processors, cloud storage providers, offsite electronic backups, shipping and logistics providers, and other providers of compliance verification, rewards program management, customer relationship management, and enterprise management.
We may also share your information when we are required to do so by law, subpoena, warrant, court order, or administrative or regulatory requirement, when disclosure of your information is necessary to protect the rights, person, or property of Terlato or another individual, or when disclosure is necessary for the establishment of defenses or claims in any legal action or dispute involving Terlato or any of its officers, directors, employees, agents, contractors, and partners, or for the purpose of consummating a corporate transaction such as an assignment of assets.
We will not provide your personal information to a third party for any reason other than those described in this section without first informing you.
Choices you have
You may contact us at any time to:
- Ask that we stop sending you marketing and promotional messages
- Correct any personal information we have about you
- Have your personal information deleted or restrict the way your personal information is used unless Terlato has a legal basis for retaining or continuing its processing (for example, as a record of age-verification). We will inform you of the same.
- Access the personal information we have about you.
Subject to any legal, regulatory, or contractual obligations we may have, we will answer your request as soon as possible and in no more than one month from the time we receive your request. If your request is particularly complicated, we may extend this period up to an additional two months.
To make a request, you may contact us using the information provided below. If you have an account with us, you may make changes to your personal information by logging in to your account and making changes there. If you wish to unsubscribe from marketing communications, you may click the “unsubscribe” button in these communications.
Information for individuals in the European Union
Terlato and its subsidiaries are based in the United States, and Terlato’s websites are hosted in the United States. To access our website, communicate with us, and order products or services from us, it is necessary to transfer your personal information to the United States.
If you are located in the European Union, you have the right to lodge a complaint with your country’s data protection authority in the event that you are not satisfied our resolution of your requests relating to your personal information.
How your personal information is secured
Terlato maintains technical and organizational measures to protect your personal information against loss, misuse, or unauthorized access. You may contact us by calling our customer service number 888-386-4459 to speak to a customer service representative or email our team at firstname.lastname@example.org or using the information provided below for more information about the systems on which your information is stored and the security measures in place.
How long we keep your personal information
We will keep your personal information for at least as long as is necessary to fulfill the purposes for which it was collected. If you have an account with us, we will keep your account information for at least as long as your account is open. We may retain your information after the purposes for which it was collected are fulfilled as necessary to comply with our legal obligations, resolve disputes, protect our assets, and enforce our agreements. As a general practice, we will keep your data for seven (7) years after the purpose for which it was collected has been accomplished.
If you have any questions about this privacy statement or wish to exercise any rights in your personal information, you may contact our privacy team at email@example.com or you may contact us by mail or by phone at:
Terlato Wines International
900 Armour Drive
Lake Bluff, Illinois 60044